Shipping & Delivery

TALUNA Shipping Policy

Last updated: 19 July 2026

Who we are

Taluna (“we”, “us” or “our”) operates the website https://taluna.co.nz (the “Site”). This policy explains how we process and ship your order.

Where we ship

We currently ship within New Zealand only, including rural delivery addresses. We do not ship internationally at this time.

Shipping costs

Standard shipping (New Zealand): $7.50

Free shipping on orders of $99 or more

Rural delivery: same $7.50 rate, no surcharge

All prices are in New Zealand dollars.

Order processing

Orders are processed within 1–2 business days, Monday to Friday. Orders are not processed on weekends or public holidays.

Orders placed before 2:00pm NZST on a business day are usually picked and packed the same day. Orders placed after that are processed the next business day.

Delivery times

Once your order has been dispatched, delivery usually takes:

Urban addresses: 2–3 business days

Rural addresses: 3–5 business days

These are estimates, not guarantees. Delivery can take longer during peak periods, public holidays, or because of courier delays outside our control.

Courier and tracking

We ship using New Zealand domestic courier services. Once your order is dispatched you will receive an email with tracking details.

If you have not received a tracking email within 2 business days of ordering, please check your spam folder and then get in touch.

Incorrect or incomplete addresses

Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. A second shipping charge may apply.

Lost or damaged parcels

Damaged in transit

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and the packaging. We will replace it or refund you in full, at your preference, at no cost to you.

Lost parcels

If tracking shows no movement, or your order has not arrived within 10 business days of dispatch, contact us and we will open an enquiry with the courier and keep you updated.

Returns

For returns and refunds, please see our Return and Refund Policy.

Contact us

Email: hello@taluna.co.nz

Phone: +64 21 148 5063

Address: First Floor, 3/6 Lilburne Street, Ravenswood, Woodend 7610, New Zealand

Customer service hours: Monday to Friday, 9:00am–5:00pm NZST

Average response time: within 1 business day